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SaaS - Troubleshooting
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General Reditus
Trouble installing the conversion snippet.
This guide is meant to address all the possible issues you may encounter when attempting to install the conversion snippet depending on the type of tech stack you’re using to power your conversion page.
See below for more indepth articles.
1. Conversion not appearing.
Your email variable is not captured by the snippet
If you noticed in the conversion snippet, you will realize that it requires a compulsory variable to be sent back to Reditus server which is email:
gr('track', 'conversion', { email: "your email value goes here" });If the conversion is appearing on your dashboard, this is because of the following scenario below:
SUCCESS SCENARIO: Your email value exists
gr('track', 'conversion', { email: "example@youremail.com" });However, if the conversion is not appearing on your dashboard, it may also mean this is what is happening:
FAIL SCENARIO: Your email value is undefined
gr('track', 'conversion', { email: "undefined" });2. Using a 3rd party form.
Not all 3rd party forms allow you to add the conversion snippet, however we do have a work-around for that created for you.
See the article below on how to add the conversion snippet while working with a 3rd party form.
